Sizing online can be difficult. We are happy to help out with any refunds and exchanges.
For all returns and exchanges, please click HERE and follow the steps described.
(You will need access to a printer for your return shipping label.)
Our return policy lasts 30 days from the date marked “Delivered” on your tracking number, and our exchange policy lasts 60 days from this date. If 30/60 days have passed since delivery, then we can not offer a return or exchange. Please contact us should you have any questions.
Guidelines for an Exchange or Return
For International/APO/FPO exchanges please contact us for instructions.
We have a one time 1-year warranty on all of our QALO rings! This covers breakage and tears. Should your ring have torn or broken, go ahead and contact us. We’ll replace your ring with the same size and color you ordered and get it out to you as soon as possible. And if there’s a great story that goes with the break, please share that with us too!
Our current order processing time is 1-2 business days for in-stock merchandising, and up to 7 days for rings requiring customization. Please note that this excludes Saturday, Sunday and certain Holidays. During this processing time, your online order is transmitted to our fulfillment warehouse, engraved (if applicable), safely packed, and processed for shipment as quickly as possible. Our orders are processed through the warehouse quickly, so if changes need to be made to your order after purchase, please contact us as soon as possible.
Standard shipping times are as follows:
Should you have any questions or concerns, please feel free to contact us.
We are available to answer your calls, emails and chats:
Monday-Friday 7:00am - 5:00pm PST
Saturday 9:00am - 2:00pm PST
For all customer service needs and other returns/exchanges questions please contact us here.
If we are unable to answer your request over the weekend, we will respond on Monday morning as quickly as possible.
We will not be available for support on Holidays.