Frequently Asked Questions
Exchanges, Refunds & Warranties
Here is the quick, easy, and free link for items purchased from QALO.com: CLICK HERE
We make returns, exchanges, and warranties simple! Refunds are only available within 30 days of the initial purchase, and exchanges are available within 60 days. Your One-Time Anytime warranty starts at 61 days after purchase. Customized items are non-refundable, but are eligible for an exchange / a warranty.
Customized items (Anything with a pattern, engraving, or dog tags fall under this category).
Please be sure to add the appropriate customization in addition to the actual item being customized or your item will arrive blank.
Need help? Contact us Here with your order number and issue.
Recieved an incorrect or damaged item?
Mistakes happen once in a blue moon and we would love to correct any errors as soon as possible! If you received an incorrect or damaged product, please reach out to us Here and we can assist. We will just need
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The order number
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Picture of what you received
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The product that you need
Additional emails will not result in faster response time (as it actually puts your email to the back of the line).
Purchased Elsewhere
1. Retail or Other Online Store (not Amazon)
We have many retail stores across the United States and Canada that carry our products! We cannot process any refunds for items that were not purchased directly from QALO.com. See your retail location for more information on returns.
If you need a warranty for an eligible QALO item, and the retail location is unable to assist, we would be happy to help! Please reach out to us Here. We will need:
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A picture of the ring showing the QALO Emblem
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Your shipping address
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The style and size you need
Additional emails will not result in faster response time (as it actually puts your email to the back of the line).
2. Amazon
You can easily exchange or warranty a QALO product you bought on Amazon! For a refund, head directly to the CONTACT SELLER link on Amazon. Amazon holds your information private from QALO, so only the Amazon team will have your info.
3. International
To make an international exchange or return order please contact us Here with your:
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Original order number (Starts with #3…)
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Shipping address
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What you would like for your exchange.
Please note: Size and Style Exchanges are within 60 days of the delivery of your order and Refunds are within 30 days of the delivery date of your order.
4. It was a Gift
We offer free exchanges on all eligible QALO products and a One Time, Any Time warranty on all QALO rings and Dog ID tags.
If you have the order number and zip code you can quickly start your exchange or warranty request Here. If customized, be sure to add the customization, or you will receive a blank item.
If you do not have access to either the order number or zip code please contact us Here.
We will need:
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A picture of your product showing the QALO emblem
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Your shipping address
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The style and size you need
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The first and last name of the friend or family member who gave you the gift.
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And if you are looking for an exchange or warranty
Shipping Timelines
Once you place an order via QALO.com, we will do our best to get your package shipped out as soon as possible. We do request 1-2 business days for processing.
Please note that if an item on your order requires customization (pattern or text) , the entire order can take up to 7 days BEFORE being shipped. We do not process orders or ship on Saturdays, Sundays, and certain holidays.Your order is safely packed and prepared for shipment as soon as possible.
Once the order has been shipped, you will be emailed a tracking number. We work as quickly as possible to get your perfect QALO to you! We appreciate your patience and your QALO will arrive in your mailbox soon!